by Dean Harbry
Every day we walk into our office with the belief that we really can make a difference, and with the personal resolve to work long and hard to achieve results. We have our routines that prepare us—we get our coffee, check our email, and comb the news sites. We may have even worked out at the gym, or done something else that boosts our confidence, and then the inevitable happens. We get blindsided by something that wasn’t on our calendar. We get an angry call from one of our customers, or, an indication from our board, boss, or peers that something isn’t going right that needs our immediate attention. In a matter of minutes things change. What started out as a good day is now suddenly a maelstrom of back-and-forths trying to figure out who caused the problem, and what needs to be done to resolve the issue. It’s called an adverse trend.