Other’s Perceptions. Good communication skills are essential to maintain resonance in relationships. Therefore, it is important to realize that we are responsible for managing other’s perceptions of us. Taken to an extreme, this could be harmful and even manipulative, but utilizing self-awareness and empathy is crucial when others are left to judge. It is unfortunate but true that people will judge others by their actions and themselves by their intentions. So what does managing perceptions look like? It means that in those circumstances when there is a gap in understanding, we must take deliberate steps to communicate clearly, whether by word or by deed. People can handle you letting the elevator doors close when they walk up, if you inform them later that your spouse was in a car accident. Their anger will convert to compassion with this type of follow-up. If, on the other hand, you are always late for meetings, managing perceptions means changing your behavior and showing up consistently on time. Excuses will only cause others to judge you more harshly. Coaching questions: Where might you need to manage perceptions? How will you bridge the gap? Write your answers in your journal.